ParcelSafe Cover Policies

Marked As Delivered (Stolen)

• Issues can be approved no earlier than 5 and no later than 15 days from when it was marked delivered.
• Orders over US$100 equivalent require a police report.

Stuck In Transit (Lost)

• Issues can be approved no earlier than 7 days and no later than 30 days from the last update (US), 60 days from order date.
• Issues can be approved no earlier than 20 days and no later than 30 days from the last update (International), 60 days from order date.

Damaged

• File issues for damaged items with photos of the package and item (required) and no later than 15 days from when it was marked delivered.