My order has been lost or stolen?
Based on whether or not the Package Protection was selected at checkout, will alter whether or not you can make a claim for a lost or stolen parcel.
If you did NOT pay for Package Protection, you will not be eligible for a replacement or refund.
We recommend checking any security camera footage at the time of delivery and providing this to your local police department.
For more details regarding Package Protection, see the Shopping with Fancy LEDs page.
If you have Package Protection, please contact us.